I’ve used a number of different webhosts over the years, including BlueHost, FatCow, JixHost, and a number of others (currently I’m with HostGator and loving it!). I’ve only used one domain registrar this entire time, though – URLFreedom. Well, till today that is.
URLFreedom Background Information
URLFreedom used to be linked to a site called HostingLagoon.com (now defunct). By completing surveys and offers on HostingLagoon, you could redeem your points towards a one-year domain registration or renewal on URLFreedom.com. All of these properties were owned by Dietzel and Dietzel Inc. There were tons of “Lagoon” websites; GasLagoon, GamingLagoon, VoiceLagoon, BabyLagoon, and many more.
Registering My First Domain
I registered my domain back in 2007 when I was in my mid-teens. I didn’t have any source of income, nor did I have a bank account or PayPal, so getting a free domain for doing silly surveys seemed great.
Eventually, for simplicity and organization, I registered any other domains I created through URLFreedom.com. I should’ve known this site was too good to be true.
URLFreedom Goes Down
A few weeks ago, I tried logging into my account only to notice I was getting 404 errors no matter what links I clicked. On the homepage was a simple layout mimicking Dietzel and Dietzel Inc.’s new layout change.
I decided to call the number listed to find out what’s going on. After mentioning URLFreedom, they immediately said, “Oh yeah, we don’t affiliate ourselves with URLFreedom.com anymore.” This irritated me (why is your company plastered on the site’s homepage then?), but I just let it go and asked what I should do. They told me to contact ResellerClub.com.
ResellerClub.com and PublicDomainRegistry.com
I live-chatted with ResellerClub.com’s support and they told me to send an email to the Compliance Manager over at PublicDomainRegistry.com. It kinda felt like climbing up the judicial system, and I guess PublicDomainRegistry.com was the Supreme Court. After emailing them my problem, I received the following response:
Thank you for Public Domain Registry Compliance Desk. The domain name “[removed]” is registered through one of our channel partner “UrlFreedom”. We have also notice that you have access to the control panel to manage your domain name. Please find the below mentioned login details.
URL – http://urlfreedom.myorderbox.com/customer
user name – [removed]
Temporary Password – click on forgot password to retrive the password.
If you wish to contact the registration service provider. Please find the below mentioned contact details.
Support E-mail Address: firstname.lastname@example.org
Support Url – http://www.urlfreedom.com/support.html
Tel No: +001.7278610283
Feel free to get back to us if you have any queries.
PDR Compliance Team
Finally, a link that actually works! I immediately logged into urlfreedom.myorderbox.com using my URLFreedom credentials and I was greeted with my old control panel.
Not Waiting Around Again
Needless to say, I was not about to have this happen again. I quickly moved all my domains to a new registrar (NameCheap, voted one of the best registrars according to Lifehacker). So far, I have no complaints!